## Getting Help

We offer several ways to get support for Fluent:

- Join our **[Discord Server](https://discord.gg/EYrWACBn3Y)** for the fastest support experience
- [Send us an Email](mailto:support@epicbits.net) with your questions or concerns. We typically respond within 24 hours on business days

## Support Policy

### Priority Support

We prioritize support for paid customers. While we strive to help all users, there may be delays in responses for free users during busy periods.

### Scope of Support

We provide support specifically for:

- Fluent app functionality and features
- Fluent installation and setup assistance
- License and purchase-related questions
- Bug reports and technical issues

### What We Don't Support

We do not provide support for:

- Configuring external AI providers or services
- Third-party integrations beyond our documented features
- General AI service troubleshooting
- Issues with AI provider accounts or API keys

While we can offer general advice about AI providers, configuration and setup of external services is the user's responsibility.

## Before Contacting Support

To help us assist you more effectively:

- **Check our Discord** 
  Many common questions may already be answered there
- **Include details** 
  Provide your Fluent version, macOS version, and a clear description of the issue
- **Be specific** 
  Include error messages, steps to reproduce, and what you expected to happen

## Response Times

- **Discord:** Usually within a few hours during business hours
- **Email:** Within 24 hours on business days
- **Complex issues:** May require additional time for investigation

## Additional Resources

- **Blog:** Check our [blog](/content/blog/index.html) for tips and updates
- **Reddit:** Join discussions on [r/FluentMac](https://www.reddit.com/r/FluentMac/)
- **Support Forum:** Visit our [support forum](https://support.epicbits.net/) for community-driven help